Frequently Asked Questions
WILL I HAVE TO RELOCATE AND WHY? Temporary move or relocation will be required due to the extensive nature of the work planned and the requirements to remediate any environmental hazards. While NYCHA recognizes — and strives to minimize— any inconvenience to residents, we must also ensure that work is being done correctly and safely. This is best achieved when residents are not staying in an apartment while work such as lead-based paint and asbestos removal may be completed, or during periods of time when the kitchens or bathrooms may be inaccessible.
IS THERE AN APPROXIMATE TIMELINE ON WHEN RENOVATIONS/RELOCATIONS WILL BEGIN? We do not anticipate construction starting until late 2024; however, design and necessary preliminary inspections are already ongoing. Additionally, residents will not make their temporary moves all at the same time, the project will be phased with 2 buildings being renovated at once to get the work done most efficiently and with as little inconvenience to residents as possible.
WILL RESIDENTS HAVE THE RIGHT TO MOVE BACK TO THE APARTMENT THEY HAD BEFORE THE REPAIRS AND RENOVATIONS? Yes, residents will have the right to return to the same apartment, and that commitment will be provided in writing.
ONCE ALL THE REPAIRS AND RENOVATIONS ARE MADE, WILL MY RENT INCREASE? No, resident rents will continue to be set at 30 percent of the adjusted gross household income per federal guidelines.
ARE RESIDENTS RESPONSIBLE FOR FINDING THEIR OWN HOUSING DURING RENOVATIONS? No, NYCHA will provide accommodations when residents are required to temporarily relocate from their apartment. Case Managers will work with residents to create an individualized family relocation plan for each household. They will be available throughout the process to assist in coordinating all move activities and to alleviate any concerns.
WHAT ABOUT RELOCATION COSTS? NYCHA will cover all expenses related to moving, storage, and/or other reasonable requests. NYCHA is anticipating providing packing supplies, services from a licensed and insured moving company, and other reasonable expenses that may be considered.
IS THIS PACT/RAD? IS MY DEVELOPMENT GOING TO BE RENOVATED AND MANAGED BY A PRIVATE DEVELOPER? No, unlike PACT/RAD, NYCHA will continue to manage and operate the properties even after project completion.
HOW LONG WILL CONSTRUCTION TAKE? Overall construction is expected to take approximately three and a half years. CMG will provide progress updates so that residents are aware of the actual timelines. However, residents will only be temporarily relocated for 9 months or less.
WHAT SHOULD RESIDENTS DO IF THERE ARE CONCERNS ABOUT THE CONDITIONS OF THEIR APARTMENT TODAY THAT CANNOT WAIT UNTIL THE LARGER PROJECT STARTS? Any resident with concerns about the safety or conditions of their apartment should request a work order as soon as possible by calling the Customer Contact Center (718-707-7771) or using the MyNYCHA app or website (www.nyc.gov/mynycha). Regular repairs by property management to address all issues will continue before and throughout the project. These activities will not be stopped because of the planned construction work. Comp Mod is a long-term investment for the development.